21 Casino: Experience and Review

21.com is a relatively new Casino Provider and it started back its operations in 2015. Due to this fact and other considerations, at the moment we are closely monitoring the general behavior of the provider, checking Customer Care, withdrawal time, general satisfaction of the Clients before putting it into the list of our top Casinos. It is a process we do each and every single time.

After starting a monitoring period of at least 6 months, then we move a new casino to a different list in order to reflect the seriousness of the Company behind it: we will never ever suggest a Casino based only on rumors or eye-catching graphics or astonishing Bonuses and Promotions.

That’s why we are HONEST CASINOS!

Here below a screenshot of the Home Page.

Licenses

As always, the first and most important thing to check is if the provider has been licensed by a National Gaming Authority somewhere.

This is not an absolute proof that the provider is good, but for sure gives the Clients peace of mind regarding the due diligence, safety of funds and AML.

21.com has obtained a license from MGA (Malta Gaming Authority) and so it is authorized to run its business across all European Countries, taking into account eventual specific exceptions due to local jurisdictions.

Games and Software Providers

Which are the software providers used by 21.com? Here we are:

  • Pragmaticplay
  • Elk Studios
  • Digital Software
  • Playtech
  • NYX Digital Gaming
  • Relax Gaming
  • Gamevy
  • Red Tiger Gaming
  • Endorphina
  • Nolimit City
  • Thunderkick
  • ISB Alderney

A lot of choices here for Players. All the aforementioned Software Providers are well known Companies operating within the Gaming Industry, and their Casino games are amongst the most famous ones.

Casino Bonus and Promotions

A Welcome Bonus is immediately granted when you open your account with 21.com for the first time. The total bonus you can get is 210€/£:

Your first deposit is doubled (100%) which means that you get up to €/£ 50 for free.

This is how it works:

  1. Create account
  2. Claim Free Spins
  3. Deposit and get 100% bonus

You have the possibility to get a deposit bonus for the first 4 deposits you make on 21.com, and the percentages are listed below:

  • 1st deposit = 100% up to €50 Use deposit code: BONUS1
  • 2nd deposit = 50% up to €50 Use deposit code: BONUS2
  • 3rd deposit = 25% up to €50 Use deposit code: BONUS3
  • 4th deposit = 200% up to €60 Use deposit code: BONUS4

REMEMBER: use the deposit code!!!!

Then, apart from the Deposit Bonus, you will get 210 Free Spins that can be used only on the game 7 Piggies and you will get 10 Free Spins per day for 21 days.

You can then play for three weeks for free, each and every day.

Free Spins are available until 23:59 CET the day that they are credited to your account.

 PAY ATTENTION: Bonus rules

The 10 daily Free Spins will be credited to your account:

  • Day 1 – directly when you register
  • Day 2 – 24 hours after you registered
  • Day 3 – 21 – whenever you log in between 00:01-23:59 CET

Free Spins that haven’t been played will not be accumulated but considered unredeemed and cannot be used at a later stage.

Wagering Requirements

Wagering requirement: x50.

 Live Casino

At the moment, few Live Casinos are available in partnership with Pragmatic Play. Live Blackjack and Live Roulette are the ones ready and you can have an idea of how the Live Casino works!!

Deposits and Payouts

The accepted currencies for 21.com are the following, SEK, NOK, GDP, EUR, DKK, CAD, NZD and USD.

Deposits can be made by Bank Transfer VISA debit/credit cards, MasterCard, Neteller, Skrill and PaysafeCard.

Withdrawals can be made via the same Deposits methods and can be requested from the Cashier tab on your Account profile.

Important: further checks on your identity will be requested to start the withdrawal process and that is due to licensing compliance.

In case you are not playing or using the 21.com account for a period of 12 months, there will be an administration fee to all accounts that have been ‘inactive’ or ‘dormant’. An account is deemed to be ‘dormant during any period in which none of the following actions take place: (i) a successful deposit is made, or (ii) a Bet or Wager is placed.

If your Player Account remains ‘inactive’ for a continuous period of 12 months then it shall be deemed to be ‘dormant’ and, if the balance on your Player Account is zero, your Player Account will be closed and no fee shall apply.

If the Account has a positive balance, you will be notified via email.

After a minimum period of 28 days following the first attempt to notify that your Player Account has become dormant, a monthly administration fee from your Player Account balance of €5 (or currency equivalent) will be deducted, or a 25% of your Player Account balance at the time that it is deemed to be dormant (whichever is greater).

Safety of Funds

Any deposit you make with 21.com will be held in a bank account in the name of the Company (the Designated Account). The Designated Account is a separate account which only contains funds deposited by and due to Players, which are to be used for the sole purpose to pay Players’.

ADR (Alternative Dispute Resolution)

In case of dispute with the Casino, ADR is a free of charge service and the ruling reached by the nominated ADR entity will be considered final by both 21.com and the Customer.

You may submit an adjudication form to IBAS at adjudication@ibas-uk.co.uk. Alternatively, you may write to: Independent Betting Adjudication Service Limited PO Box 62639 London EC3P 3AS UNITED KINGDOM.

Additionally, a customer is entitled to forward their dispute directly to the Malta Gaming Authority by email: http://www.mga.org.mt/support/online-gaming-support/. Telephone Number: +356 2546 9000. You can also refer the dispute via the European Commission’s Online Dispute Resolution (ODR) Platform, which will then forward it to an independent ADR entity.

Mobile App

No dedicated Mobile Apps are available at the present moment. You can play from your mobile device logging in from the tablet/phone browser, as the website is optimized for smaller screens.

Customer Support

Customer support is quite limited and you can reach them with the official email at support@21.com or with a web form.

Live chat is available but it is only open every day between 09:00 AM to 01:00 AM CET.

There is definitely room to improve here.

If you had an experience with the customer support and you want to share with us your thoughts, please do not hesitate to leave a comment here below. We are happy to listen!

You must not access or use 21.com (or attempt to do so) if you are based in any of the jurisdictions referenced below:

Afghanistan, Algeria, American Samoa, Angola, Antigua and Barbuda, Argentina, Australia, Belgium, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, China, Congo (Democratic Republic of), Cote d’Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Egypt, Eritrea, Estonia, Ethiopia, Falkland Islands, France, French Guiana, French Polynesia, French Southern Territories, Gambia, Gibraltar, Greece, Greenland, Guadeloupe Guam, Guernsey, Guinea, Guinea-Bissau, Haiti, Hong Kong, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jersey, Kazakhstan,, Korea (North), Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya , Lithuania, Madagascar, Mali, Marshall Islands, Martinique, Montserrat, Mozambique, Myanmar, Nepal, Netherlands Antilles, Niger, Nigeria, Northern Mariana Islands, Pakistan, Palestine, Panama, Philippines,, Poland, Portugal, Puerto Rico, Romania, Russia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sweden, Switzerland, Syria, Tajikistan, Tanzania ,Trinidad and Tobago, Tunisia, Turkey, Uganda, United Kingdom, United States Minor Outlying Islands, United States of America, Uruguay, Vanuatu, Virgin Islands (British) Virgin Islands (US), Yemen, Zambia and Zimbabwe.

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